Brief Contents
1. Introduction to Business Communication
2. Theories of Interpersonal and Organizational Communication
3. Interpersonal Communication
4. Analysing Transactions: The Units of Communication
6. Communicating in a Diverse Work Environment
7. Crisis Communication Strategies
8. Business Meetings and Negotiations
9. Preparing and Delivering Presentations
10. Introduction to Business Writing
12. Business Letters, Memorandums, and E-mails
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