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Business Communication for Managers by Payal Mehra

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Chapter 3

INTERPERSONAL COMMUNICATION

“Words are just words, and without heart they have no meaning.”

 

Chinese proverb1

After reading this chapter, you should be able to:

  • Understand the complexity of interpersonal communication.
  • Understand key issues about relationships that influence interpersonal communication.

  • Evaluate your own and other peoples' interpersonal communication.

  • Apply your knowledge and understanding of communication to everyday work interactions in order to help improve the effectiveness of communication at work.

  • Identify issues that may contribute to difficult encounters at work.

  • Respect the other person's individuality during interactions and communication.

INTRODUCTION

Interpersonal communication involves building ...

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