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Business Communication for Managers by Payal Mehra

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Appendix 7

ROLE PLAYS

GENERAL INSTRUCTIONS

Each of the situations described here requires two students to act them out. During the role play, the other students (the audience) should take note of the pros and cons of the communication. Each role play should conclude with a discussion of the strengths and weaknesses of the communication, the utility of the communicated message, and the style and efficacy of message delivery of both the actors. The chapters that the students need to go through before dealing with each situation have been mentioned after every role play.

THE ROLE PLAYS

The following are the various real life situations which the students need to act out.1

The Missing Assistant Manager

You are a senior manager in World Works Ltd, ...

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