O'Reilly logo

Business Communication for Managers by Payal Mehra

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 4

ANALYSING TRANSACTIONS: THE UNITS OF COMMUNICATION

“The unit of social intercourse is called a transaction. If two or more people encounter each other … sooner or later one of them will speak, or give some other indication of acknowledging the presence of the others. This is called transactional stimulus. Another person will then say or do something which is in some way related to the stimulus, and that is called the transactional response.”

 

Eric Berne1

After completing this chapter, you should be able to:

  • Be aware of your communication style and that of others.
  • Differentiate between healthy and unhealthy interactions.
  • Understand that people essentially operate from three ego states.
INTRODUCTION

Human personality is multifaceted. ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required