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Business Communication for Managers by Payal Mehra

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Chapter 12

BUSINESS LETTERS, MEMORANDUMS, AND E-MAILS

“Employ your time in improving yourself by other men's writings so that you shall come easily by what others have labored hard for.”

 

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After completing this chapter, you should be able to:

  • Understand the anatomy of business documents.
  • Differentiate between the types of business correspondence.
  • Enable effective writing of professional and clear business correspondence.
  • Create documents that help achieve the objective of the organization.
INTRODUCTION

Even though most of us write fewer letters than before, letters still occupy a prominent place in professional life. They are permanent and have an enduring quality about them that is reassuring to others. Even if a verbal confirmation ...

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