Maximizing Return on Investment Using ERP Applications

Contents

Preface

Acknowledgments

Introduction

Part I: A Leadership Perspective

Chapter 1: The Law of Unintended Consequences

Introduction

What is the Law of Unintended Consequences?

Management Systems

The Challenge

Summary

Notes

Chapter 2: Leadership and Change in an Integrated Business World

Introduction

The Universe Outside, the Universe Within

The Journey

The Evolution of Integrated Programs for Continuous Improvement

A Deeper Look into Integration

MRP II Comes to the Mainstream

The Move to IT-Related Applications Solutions

Leaders and the Leadership Gap

Summary

Notes

Chapter 3: A Historical Business Perspective of ERP

Introduction

Legacy Systems (1960–1970/1990)

It’s All about the Back Office: Getting a Single Version of the Truth (1970–1990)

Improving the Business (1990–2000)

The Business Suite: Enriching the Functionality (1996–2005)

Getting Information and Analysis out of the Data Ocean (1997–2007)

Corporate Reporting and Dashboards (2007–Today)

The Era of Governance: Implications for the Future

Summary

Notes

Part II: Contextual Analysis

Chapter 4: Return on Investment—Developing the Business Case

Introduction

Example 1: Cost Reduction

Example 2: Greater Manufacturing Capacity Leading to Increased Sales

Providing Business Value to an Enterprise

Summary

Note

Chapter 5: Business Process Analysis

Introduction

Where are we Headed?

Business Process Design

Process Understanding Reveals Complexity

Business Process Management

Skills to Include

A Plan for Action

Summary

Notes

Chapter ...