NOTES
1. John Kotter, A Force for Change: How Leadership and Management Differ (New York: Free Press, 1990).
2. James Milojkovic, Knowledge Passion, Inc., www.knowledgepassion.com/KPvisitor/KPvWelcome.html.
3. W. Edwards Deming, Out of the Crisis (Cambridge: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1982, 1986).
4. Philip B. Crosby, Quality Is Free: The Art of Making Quality Certain (New York: McGraw Hill, 1979); Deming, Out of the Crisis.
5. James Orlicky, Material Requirements Planning (New York: McGraw-Hill, 1975).
6. Oliver Wight, Manufacturing Resource Planning: MRP II: Unlocking America’s Productivity Potential, rev. ed. (New York: John Wiley & Sons, 1995).
7. Michael Hammer and James Champy, Re-engineering the Corporation: A Manifesto for Business Revolution (New York: Harper Business Essentials, 1993).
8. Geary A. Rummler and Alan P. Brache, Improving Performance, How to Manage the White Space on the Organization Chart (San Francisco: Jossey-Bass, 1990); August-Wilhelm Scheer, ARIS: Business Process Modeling (Berlin: Springer-Verlag, 1999, 2000).
9. Peter G. W. Keen, Shaping the Future (Cambridge, MA: Harvard Business School Press, 1991).
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