CHAPTER 4
Return on Investment—Developing the Business Case
“If a company is looking only at how much IT costs, that figure will always look too high. So a cornerstone of Mott’s philosophy is to put a measurable value on the work the IT organization does—what he calls the ’revenue of IT.’ That data represents all the benefits, both hard dollar and intangibles, that a project delivers in the 12 months following full implementation.
“Said Mott in 2008: ‘Every business has revenue, but IT typically doesn’t . . . because we don’t have the discipline to capture the benefit of projects in a way that we can show the CEO or executive committee and have numbers that are real.’”
—Excerpt from “10 Lessons in IT Strategy from Ex-HP CIO Randy Mott,” Information Week
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