Maximizing Return on Investment Using ERP Applications

PART II

Contextual Analysis

PART II DEALS with five aspects of operating businesses and proposes different approaches to understanding, analyzing, and designing transformation programs to achieve significant Return on Investment. The five analyses are used in Part III to construct a program governance approach to lead the organization through the change process and ensure that the intended benefits are achieved.

• Chapter 4, “Return on Investment—Developing the Business Case”: This chapter presents unachieved Return on Investment as an undefined asset of the business. It then describes methods to identify, quantify, and organize the Return on Investment potential to pay for ERP programs.
• Chapter 5, “Business Process Analysis”: This chapter discusses the relationship between business process management disciplines and the best business practices recommended in ERP applications. It further describes how to combine these relationships to create an optimal business process and recover Return on Investment.
• Chapter 6, “Business Culture, Politics, and Organization”: This chapter discusses the roles that culture, politics, and organizational structure play in enabling or preventing changes to achieve Return on Investment. It presents the case for understanding these interactions and learning how to work with these interactions to achieve intended benefits.
• Chapter 7, “IT Strategy Review”: This chapter discusses how the way in which IT strategy is developed and implemented can have either ...