NOTES

1. Marvin R. Weisbord, Productive Workplaces: Dignity, Meaning, and Community in the 21st Century (San Francisco: Jossey-Bass, 1987).

2. Michael Hammer and James Champy, Re-engineering the Corporation: A Manifesto for Business Revolution (New York: Harper Business Essentials, 1993).

3. Andrew Spanyi, More for Less: The Power of Process Management (Tampa: Meghan-Kiffer Press, 2007).

4. Andrew Spanyi, Business Process Management Is a Team Sport (Tampa: Anclote Press, 2003).

5. Andrew Spanyi, Operational Leadership (New York: Business Expert Press, 2010).

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