PART I

A Leadership Perspective

PART I DEALS with defining the issues of Enterprise Resource Planning (ERP) programs and how these programs create the need for a new perspective for leadership to address the problems of achieving the business benefits required to compete in today’s economic climate. It provides the reader with a thorough discussion of how leadership principles both define the path forward and put into place structures to help executives conceptualize and resolve cultural and political conflicts.

This section concludes with an evaluation and an assessment of the evolution of ERP programs and how this evolution has affected the ability of today’s leaders to keep up with the potential of new integrated systems that are being implemented in today’s enterprises.

  • Chapter 1, “The Law of Unintended Consequences”: This chapter specifically focuses on the phenomenon of unintended consequences and its impact on enterprises.
  • Chapter 2, “Leadership and Change in an Integrated Business World”: This chapter presents the issue of how leaders struggle to adapt to changes caused by the implementation of ERP applications.
  • Chapter 3, “A Historical Business Perspective of ERP”: This chapter provides an overview of the historical events of the ERP environment discussed throughout the text.

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