CHAPTER 6
Business Culture, Politics, and Organization
“Consultants, industrial salespeople, and others who regularly see firms up close without being employees know well how much culture operates outside of people’s awareness, even rather visibly unusual aspects of a culture. . . . Because corporate culture exerts this kind of influence, the new practices created in a reengineering or a restructuring or an acquisition must somehow be anchored in it; if not, they can be very fragile and subject to regression.”
—John Kotter, Leading Change
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