Index
A
accountability for challenges, 45-46
attitude
as contagious, 92
criticism, accepting, 159-161
impact of, 93
improving, 91-97
overcoming bad attitudes, 141-147
Austin-Bergstrom International Airport, 11
B
bad attitudes, overcoming, 141-147
bad business practices
bad attitudes, overcoming, 141-147
energy depletion, 135-136
from victims, 136-137
from whiners, 138-140
gossip, 153-157
impact of, 7
leaving jobs, 149-152
publishing company example, 75-77
researching, 14-15
retail industry examples, 12-14
balance between work and family, 103-109
bank teller example (power of giving), 120
body language
in kick-off meetings, 63
showing lack of commitment, 58
Branson, Richard, 12
C
celebrations, daily, 71-79
Cialdini, Robert, 122
commitment, ...
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