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Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich

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chapter eight Commit to Your Commitments

“Unless commitment is made, there are only promises and hopes; but no plans.”

—Peter F. Drucker

Roger Milford sat near the back of the room full of his top management—his leadership team. He watched the faces and body language of the others, not realizing that his own arms were folded across his chest and that his brow was furrowed.

The consultant brought on board to help with their transition had the floor during the management-only section of the kick-off day and was saying, “In order for an organization to have a huge and profound transformation, EVERY manager must vote in with their full heart. There are reasons people aren’t always ‘in.’ So I’m going to ask you to be extremely honest—to go far beyond ...

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