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Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich

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chapter eleven Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration

“The more you praise and celebrate your life, the more there is in life to celebrate.”

—Oprah Winfrey

Dolores “Dell” Scranton got her first job in publishing in 1976 at a small but prestigious publisher so deep in the heart of the South that the scent of magnolias filled the air and Spanish moss draped the trees that lined the pond next to the main building. But the atmosphere inside was far from anything like a mint julep.

The business was owned by a family, and the two principals were a husband and wife who had migrated south from “somewhere near New York City.” With them, they had brought a management style that emulated Simon Legree or any of a number of ...

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