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Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich

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chapter ten Hooplas & High Fives & Cheerleading: The Everyday Celebration

“Celebrate. Celebrate. Dance to the music.”

—Three Dog Night

The first thing the next morning, Roger Milford fired off an encouraging and celebratory email to the whole staff and walked the halls, listening and fielding questions. He put on his best smile, which he wore in spite of a sharp pain in his back he’d gotten from sitting or sleeping wrong. Still, he went out to share as many congratulations, high fives, and positive encouragements as he could. It didn’t take him long to realize he was a little more out of practice at this than he had anticipated, but he soon got back into the swing and realized he used to do a lot more of this sort of thing when his company was ...

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