Microsoft® System Center 2012 Unleashed

Chapter 16. Using Service Manager 2012 for Service Offerings and Change Control Management

IN THIS CHAPTER

• Service Manager 2012 and the Infrastructure Optimization Model

• Service Offerings and Request Offerings in SM 2012

• Release Management in SM 2012

• Change Requests and Activities

• Configuring Change Settings

• Change Management Templates and Workflows

• Initiating Change Requests

• Working with and Approving Change Requests

• Implementing Change Requests

• Managing Configuration Items

• Working with Change, Activity, and Configuration Management

Information technology (IT) systems change.

As Winston Churchill put it, “To improve is to change; to be perfect is to change often.”

Because change is unavoidable, it is important to have ...