Initiating Change Requests
Service Manager 2012 supports creating change request records from a number of different sources.
In this section, the following methods of creating change requests are demonstrated:
• Creating a request from a configuration item
• Creating a request from an incident
These different methods give the organization flexibility in initiating change requests.
The different methods result in slightly different entries in the Config Items to Change, which are the CIs that will be changed directly by the proposed change request, and the Related Items, which are the CI and work items that might be indirectly changed by the proposed change request.
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