Section III
UX Issues Common to Public and Internal Systems
Introduction
“The noblest pleasure is the joy of understanding.”
— Leonardo da Vinci
This section addresses a variety of important user experience issues that public-facing and internal systems have in common. The section has six chapters:
• Chapter 10, Content Strategy
• Chapter 11, Plain Language in Government
• Chapter 12, Ensuring Accessibility for People with Disabilities
The chapters in this section discuss issues ranging from content and how it is presented and expressed, to issues surrounding the technologies that people use directly, to issues involving both front-end ...
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