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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Chapter 13

Mobile Access

George Buchanan

School of Informatics, City University London, London, UK

“It isn’t just about making the Web you know today work on mobile phones…. The innovations which will really count are the things which I can’t imagine now.”

— Sir Tim Berners-Lee

Introduction

Effective interaction design for mobile services needs to consider, as with any information technology (IT) system, the likely users of the system. Government — local, regional, and national — has some services (e.g., garbage, or rubbish, collection) used by almost everyone in the community, and others (e.g., care services) used mainly by very specific sectors of the public. These two situations can interact in both particular and unpredictable ways. While ...

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