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Usability in Government Systems by Dianne Murray, Elizabeth Buie

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Chapter 14

User Issues in Security

Karen Renaud

University of Glasgow UK

“Security is, I would say, our top priority because for all the exciting things you will be able to do with computers — organizing your lives, staying in touch with people, being creative — if we don’t solve these security problems, then people will hold back.”

— Bill Gates

Introduction

Governments have trailed behind industry in moving online but are losing no time catching up now that industry has demonstrated the benefits and viability of this modern communication and interaction mechanism. Driving this activity is the clear benefit of a self-service approach rather than the traditional and time-consuming approach that relies on letters and telephones answered by people. ...

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