Index

Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.

1-800 CONTACTS

agile development and, 213

call center dashboard, 246

data warehouses, 175

frustration and, 110–111

overview, 20, 110

role of relevance, 182–183

A

Ab Initio, 239

accounting systems, 28

acronyms, 147

ad hoc queries, 53, 263

ad hoc query tools, 53

ad hoc reports, 53, 54, 92

advanced analytics, 72–73

Affordable Care Act, 113

aggregate data, 41

aggregate tables, 37, 263

aggregation, 66

agile development, 195–214

1-800 CONTACTS, 213

best practices, 213

BI and, 203–204

considerations, 195, 204

Kanban development, ...

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