Managing People, 2nd Edition

Index

Adair, J., 50–1

Advertising, 118

Appraisal, 131

Appraisal interview, 135

Appraisal, systems, ambiguity in, 131–4

Attitudes, 66–73

Authority:

and communication, 85–6

perceptions of, 79

and power, 84–5

sources of, 80–3

and structure, 83–4

Bureacracy and authority, 17–18

and personal service, 17–18

Change and learning, 64–5

Commitment, 52

types of, 56

value of, 59

Communication:

and authority, 85–6

and management behaviour, 16–18

Conflicts, presentation policies, 138–9

Consumer demand, nature of, 1–2, 173–4

Data collection, in personnel, 148

Distortion of grievances, 36–8

Employment interview:

format of, 120

objectives of, 119

structure of, 120–30

Empowerment, 60–2

limits of, 62–3

Episodic questions, 124

Equity theory, 26–8

Expectancy theory, ...