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Managing People, 2nd Edition by Andrew Thompson, Michael Riley

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15  Personneladministration

There is always a basic administrative function to be undertaken; whether this is done by someone called a Personnel Manager or by someone else, it still has to be done. Personnel is often seen as bureaucracy which is a little unfair. Such sentiments are really a substitute rationale for rejecting a strong internal labour market which is, in itself, perfectly legitimate. The real problem for personnel in the hotel and catering industry is that the normal unit size is far too small to carry a Personnel Manager, but someone still has to maintain some kind of personnel function. Often this function is delegated to an Assistant Manager who is responsible for other areas as well, or it is split between more than one person. ...

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