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Managing People, 2nd Edition by Andrew Thompson, Michael Riley

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1   Introduction

Is hotel and catering management unique?

Every industry thinks it is unique and, in a very real sense, each industry is right. Every technological process and each type of service does present different problems to its managers, probably has its own labour markets and, for those who work in it, has its own culture. What is more, the role of uniqueness can never be underestimated in a person's psychology. We all like to be different!

The case for the hotel and catering industry appears to be a particularly strong one. It has, after all, a lot of conspicuous features. What with all those uniforms, strange sounding job titles, tipping and unsocial hours, not to mention the high levels of entrepreneurship and labour mobility. It ...

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