Contents
1 Introduction to Hospital Operations
1.1 Stakeholders’ Perspectives
1.2 A Metaphor for Hospital Operations
1.5 The Time Is Now; The Tools Are Known
1.6 Principles-Driven Management: Marrying Theory and Practice
1.7 The Structure of This Book
2.1 Stakeholders’ Perspectives
2.4 Key Management Issues in the ED
2.6 Stakeholders’ Perspectives
3.1 Stakeholders’ Perspectives
3.2 Introduction to Nursing Units
3.4 Key Management Issues in a Nursing Unit
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