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Hospital Operations: Principles of High Efficiency Health Care by William S. Lovejoy, Wallace J. Hopp

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3. Nursing Units

Coauthored with Christopher Friese, RN, PhD

3.1. Stakeholders’ Perspectives

February 15, 2010, 3:45 p.m.

Ed Escobedo did not remember hitting the car in front of him. As he slid from behind the deployed air bag, noting that neither he nor the occupants of the other car appeared to be hurt, he thought Any accident you can walk away from is a good one.

But he knew that, as an 80-year-old, his ability to drive would be called into question. One of his friends had been forced to retake a driving exam after her recent accident. Although Ed was confident he could pass he was nevertheless unnerved.

Did I have a momentary lapse in concentration? Or were the other car’s brake lights not working? He just didn’t know.

The cars were towed, ...

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