O'Reilly logo

Hospital Operations: Principles of High Efficiency Health Care by William S. Lovejoy, Wallace J. Hopp

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

2. Emergency Department

Coauthored with Jeffrey S. Desmond, MD and Steven L. Kronick, MD

2.1. Stakeholders’ Perspectives

Monday March 22, 2010, 12:05 p.m.

“Hi Lucy, it’s me.” Sally pinched the cell phone to her ear with her shoulder as she rummaged through her purse for her keys. “Can you pick up Charlie after school? I need to go to the hospital.”

“Um, sure, of course,” Lucy replied haltingly. “Are you okay? What’s wrong?”

“I think it’s just the flu.” Sally finally located her keys. “But I’ve been pretty sick all night and my doctor suggested going to the emergency room to get checked out. So if you’ll drop Charlie with Mom and Dad, he’ll be okay until I get home tonight.”

“Okay.” Lucy wasn’t assured by Sally’s matter of fact tone, but she knew ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required