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Hospital Operations: Principles of High Efficiency Health Care by William S. Lovejoy, Wallace J. Hopp

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1. Introduction to Hospital Operations

1.1. Stakeholders’ Perspectives

Thursday March 25, 2010, 8:46 p.m.

“#@%&*)^%#@!” Dr. Nate Greene swore as he clanged an easy layup clumsily off the rim.

Greene was an emergency physician from University Hospital who joined several of his medical colleagues to play basketball on Thursday evenings at a local elementary school gym. Because swearing was almost as rare as defense at these games, one of Greene’s teammates, orthopedic surgeon Dr. Ben Arnold, took notice. When the game ended and the players began leaving the gym, Arnold hung back with Greene.

“You okay?” he asked. “You seem a bit off tonight.”

“Aw,” Greene groaned. “My layups were just bricks tonight.”

“I don’t mean your shooting. That’s always ...

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