Contents
LIST OF PERFORMANCE SUPPORT TOOLS
FOREWORD—THE PRACTICE OF PERFORMANCE IMPROVEMENT, BY JUDITH A. HALE
FOREWORD—FUNDAMENTALS OF PERFORMANCE TECHNOLOGY, BY DALE BRETHOWER
FOREWORD—PERFORMANCE IMPROVEMENT INTERVENTIONS, BY WILLIAM W. LEE
SECTION 1: PERFORMANCE IMPROVEMENT AND THE PERFORMANCE IMPROVEMENT/HPT MODEL
CHAPTER 1 OVERVIEW OF PERFORMANCE IMPROVEMENT
CHAPTER 2 PERFORMANCE IMPROVEMENT/HPT MODEL—AN OVERVIEW
CASE STUDY 1.1 BOUTIQUE MARKETING COMPANY
CASE STUDY 1.2 STRATEGIC PERFORMANCE MANAGEMENT IN GEORGIA EDUCATION
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