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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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3

Change Management

Overarching the entire performance improvement/human performance technology effort is change. Change management is “a process whereby organizations and individuals proactively plan for and adapt to change.”1 The purpose of an improvement effort is to change, whether it is developing and implementing a new service or product or reinvigorating and rescuing a lagging product or service.2 In other words, change is the heart of the effort. In the Performance Improvement/HPT Model shown in Figure 3.1, change management encompasses the entire effort and begins with the first question during the first discussion of what should be done.3

Definitions

Change means to alter the course or to transform the direction of an activity, process, ...

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