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Fundamentals of Performance Improvement: A Guide to Improving People, Process, and Performance, 3rd Edition by Joan C. Dessinger, James L. Moseley, Darlene Van Tiem

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2

Performance Improvement / HPT Model—An Overview

“The world has entered a new economic era characterized by rapid and unprecedented change, with competitiveness and productivity challenges never encountered before. Increasing competitiveness and productivity will not result from more machines, improved computers, or reliance on cost cutting. Greater productivity will be accomplished through one of the world's most critical resources: people.”1

Slywotzky and Morrison, 1997, p. 79

Introduction

Performance improvement is optimized by using evidence-based, thoughtful approaches associated with performance technology, quality, communications, organizational development, project management, business processes, and many more. The Performance Improvement/HPT ...

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