Foreword—The Practice of Performance Improvement
Fundamentals of Performance Improvement captures the full scope of the profession of performance improvement. The book has been a long time in coming and will be a valuable resource to both academic programs and practitioners.
The practice of performance improvement has finally reached a level of maturity where it can be described in a way that others can understand it as a profession, not just an assembly of interventions and models. It has also matured to the point at which practitioners are less predisposed to advocating single or simplistic solutions, such as training, performance support, process reengineering, or hardware and software systems to solve complex social economic organizational ...
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