Index
accreditation process, 116
accredited investors, 109
action-sports industry, Volcom in, 162–165
activities
key, 25
advertising
by Amazon.com, 95–96
out-of-home digital display, 77
affiliate programs, 96
Airbnb, 107
alibaba.com, 66
anticipation of customer wants at, 95–96
building of, 170
customer service at, 86–87
customer target segments for, 36–37
in e-commerce industry, 179
as evolutionary start-up, 131
idea and business model of, 27–28
intersection of customers, trend, and industry for, 141
and Kickstarter, 110
rapid prototyping with, 74
research on potential customers at, 90
selling products on, 38–39, 52, 61
value proposition of, 34
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