The Lessons Learned Handbook

Index

A

accountability, 43–5, 133–4

chains of accountability, 134

actions, 72–82

assigning, 80–1

associated with lessons, 73–5

closing lessons, 82

escalation, 81–2

factors in selection of action, 79–80

six main types of lessons, 75–9

circulation of lesson, 78–9

fixing a problem, 76

further investigation, 76–7

process documentation, 77

updating procedures and learning materials, 77–8

after action reviews, 54–8

attendees, 55

refinery maintenance exercise

case study, 57–8

scheduling, 54

structures, 55–8

Ask Anglo, 30

B

baton passing workshops, 125–6

before action review, 98

blended learning, 31, 167–8

blogs, 96, 115

BP, 10, 30, 34, 45, 48, 64, 70, 83, 92, 96, 110, 112–13, 121–2, 124, 135, 141, 151

C

communities of practice, 118–23

asking ...