List of Figures
1.1 Performance Consulting Process
2.3 Gaps Map for Manufacturing Situation
4.1 Direction of Reframing Discussions
4.2 Starter List of SHOULD, IS, CAUSE Questions
4.3 Logic Path That Begins on Performance Side of Map
4.4 Logic Path That Begins on the Business Side of Map
5.1 Direction of Proactive Discussions
6.1 Applications from SHOULD Assessments
7.1 Skill and Frequency Matrix
7.3 Accomplishment: Respond to Problems or Complaints from Store Manager/Owner
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