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Performance Consulting, 3rd Edition by Dana Gaines Robinson, James C. Robinson, Jack J. Phillips, Patricia Pulliam Phillips

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6

Define the SHOULDs

Begin with the end in mind.

—Stephen Covey

You have undoubtedly heard the expression, “If you don’t know where you are going, then any route will do.” As a performance consultant, you want to ensure that you—and your client—know where you are going. Specifically, you want to identify three destinations:

Images For the required business results

Images For the performance of people who support those business results

Images For the organizational ...

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