Contents
Preface to the first edition by Leonard Gartside
Preface to the seventh edition by Shirley Taylor
PART 1 Communication: An Overview
1 The importance of building relationships – both orally and in writing
2 Sentence construction matters
PART 2 Business Writing Basics
3 21st century business language
4 Structuring messages logically
PART 3 Electronic Communication
7 Writing online: websites, blogs and social networking
PART 4 Routine Business Transactions
10 Quotations, estimates and tenders
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