Part 4
Routine Business Transactions
‘If you can run one business well, you can run any business well.’
Richard Branson
In any business there are always lots of routine business transactions. These include standard documents that are sent out regularly. The most common routine messages are things like enquiries, quotations and orders and their confirmations, which may be sent out on pre-printed forms. Then there are other routine dealings with customers, including payment requests, credit enquiries, follow-up letters, satisfaction surveys, and many more.
Most routine messages consist of templates that can be customised with relevant details about a customer, an issue or the item concerned. Organisations today will probably prepare routine ...
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