Part 1

Communication: An Overview

‘Coming together is a beginning; keeping together is progress; working together is success.’

Henry Ford

When I first started my working life, snail mail was the only mail. Telex was the main method of sending a message over any distance. The introduction of fax made a big difference to the speed with which we communicated. Then along came email and instant messaging, not to mention mobile phones and text messaging.

Our working environment is in a constant state of change, and no doubt that will continue at an even faster rate. If we are to meet the numerous challenges this changing workplace will bring, we will need to work even harder on our communication skills. Here are some of the reasons why:

  • Advancing ...

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