Chapter 9. Remote Call Control Scenarios
Many standard office environments have workspaces that contain a computer running a Microsoft operating system with Microsoft Office, and a Private Branch eXchange (PBX) phone. Typical information workers perform their daily work using this standard technology. In daily workflow, calls are placed to phone numbers of contacts whose contact information is located in Microsoft Office Outlook or the Global Address List, based on data stored by Microsoft Active Directory Domain Services. Without the ability to place a ...
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