Contents
1 I Am the Consultant, and I Don’t Know What to Do!
CASE 1 Culture Change in Beta Power Company
2 What Is New in Humble Consulting?
3 The Need for a Trusting and Open Level Two Relationship
CASE 2 Good Intentions, Not Much Help: The Engineering Interviews
CASE 3 Adventures with Digital Equipment Corporation
CASE 4 Implementing a New IT Technology in Bank Operations
4 Humble Consulting Begins with the First Conversation
CASE 5 Reframing Whether to Develop a Culture Analysis Template
CASE 6 Creating a Client through a Process Suggestion—Alpha Power Company
CASE 7 Mass Audubon Board Task Force—A Personalization Success
CASE 8 The Cambridge-at-Home Committee—A Personalization Failure
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