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Humble Consulting by Edgar H. Schein

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FOURHumble Consulting Begins with the First Conversation

Building a relationship is a process that begins in the initial contact that the helper has with the client. Understanding the importance of the initial response applies to all forms of helping, coaching, and professional counseling. What the doctor or lawyer says in the very first conversation has the potential of freezing the relationship in Level One or beginning to personalize it toward Level Two. It can apply equally well to the manager meeting a new employee or a group chair meeting a new team member.

In this chapter I explore the various choices that the humble consultant has in her initial response in order to highlight what she could do to begin building the Level Two relationship. ...

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