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Humble Consulting by Edgar H. Schein

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FIVEPersonalization: Enhancing the Level Two Relationship

Personalization is the fundamental process by which we move from being strangers to becoming acquainted, getting friendly, being teammates, getting connected, and in various other ways developing the higher level of trust and openness that I am calling a Level Two relationship. Sociologically, it is the process of abandoning to some degree the façade that we have all learned to wear in public and when we are in our official roles. It is the process of getting off the podium and letting our audience take a peek backstage. Personalization is telling one another a bit of our story of who we really are, where we have come from, and where we are going. It is letting each other witness how we ...

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