Delivering IT and eBusiness Value

Index

Acquisitions, 272–4

Alignment, 21–2

Insuror case study, 37

strategic alignment, 54

Application portfolio analysis, 61–2

B&Q, 107–8

Balanced scorecards, 75–6, 123–56

development of, 131–6

e-businesses, 224–7

GenBank case study, 142–56

IT scope of, 136–7

need for a scorecard, 125–8

quadrants, 128–31

scorecard benefits, 139–41

scorecard risks, 137–9

Benchmarking, 26, 264–8

development benchmarking, 95–6

Insuror case study, 38–9

on-going operations, 101–3

Benefits funding, 99–100

California Franchise Tax Board case study, 112–13

Benefits management, 76–81, 106–8

Bid economics, 165–6

BP Exploration, 105–6, 124, 264

California Franchise Tax Board, 108–20

CAPS/PASS project, 52–3, 114–18

Content-centric era, 198–9

Contingency planning, 55–6