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Delivering IT and eBusiness Value by Valerie Graeser, Leslie Willcocks

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Answering the challenges: lifecycle evaluation and more

Our organization suffers from, first, a questionable level of understanding about IT in business management, and second, the perception that IT is just a cost – not an opportunity.

IT Director, retail organization

We have found the most difficult question to answer is to measure the effectiveness and the long-term return on IT investment.

IT Director, health sector

So far, we have examined the issues giving rise to a need for evaluation, and some of the difficulties in implementing evaluation schemes. The two contributions here will be to introduce the lifecycle evaluation framework, and ...

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