Information age organizations are built on a new set of operating assumptions.
Robert Kaplan and David Norton1
Industrial-age control ratios persist as a way of thinking about IT costs . . . (but) the effects of computers are systemic.
My overall conclusion is that our scorecard experience was highly successful in terms of engendering a strong performance culture, and in significantly improving the performance of the IT Division in a way which could not have been achieved without the use of a highly structured scorecard program.
Senior IT Manager, GenBank
The attraction ...