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Delivering IT and eBusiness Value by Valerie Graeser, Leslie Willcocks

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Developing abalanced businessscorecard for IT

5.1  Introduction

Information age organizations are built on a new set of operating assumptions.

Robert Kaplan and David Norton1

Industrial-age control ratios persist as a way of thinking about IT costs . . . (but) the effects of computers are systemic.

Paul Strassmann2

My overall conclusion is that our scorecard experience was highly successful in terms of engendering a strong performance culture, and in significantly improving the performance of the IT Division in a way which could not have been achieved without the use of a highly structured scorecard program.

Senior IT Manager, GenBank

The attraction ...

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