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Delivering IT and eBusiness Value by Valerie Graeser, Leslie Willcocks

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Perennial issues:from infrastructureand benchmarkingto mergers andacquisitions

9.1  Introduction

Focusing on infrastructures you have to support the efficiency world because that's your life line . . . But on the other side you have to be innovative otherwise you have a grey image and the business people don't want to visit you even for their basics.

Jan Truijens, Senior IT Manager, Rabobank

I can make you appear as the best ski jumper, it's just a question of who I choose as a comparative base . . . if you tell me you know nothing about ski jumping, we just have to find a comparative base where people know even less.

President of an IT benchmarking ...

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