Contents
Introduction: What Is Crucial Accountability?And Who Cares?
Part One: Work on Me FirstWhat to Do Before an Accountability Conversation
Chapter 1: Choose What and IfHow to Know What Conversation to Hold and If You Should Hold It
Chapter 2: Master My StoriesHow to Get Your Head Right Before Opening Your Mouth
Part Two: Create SafetyWhat to Do During an Accountability Conversation
Chapter 3: Describe the GapHow to Start an Accountability Conversation
Chapter 4: Make It MotivatingHow to Help Others Want to Take Action
Chapter 5: Make It EasyHow to Make Keeping Commitments (Almost) Painless
Chapter 6: Stay Focused and FlexibleWhat to Do When Others Get Sidetracked, Scream, or Sulk
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