Part OneWork on Me FirstWhat to Do Before an Accountability Conversation

When we approach an accountability conversation, it’s important to know that we must work on ourselves first. We can’t go in determined to “fix everyone else” and expect to get the results we’re really after. We can only actually ever change ourselves.

That being said, remember that asking others to account for their actions lives and dies on the words people choose and the way people deliver them. Those words, and particularly the way they are delivered, live and die on what people think before they open their mouths. No amount of preparation can save a conversation if the person who brings up the failed promise isn’t in the right frame of mind. Here’s how those who master ...

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